PMP Mail Archive: RE: PMP> Top 25 minus 4 conditions/alerts proposal

PMP Mail Archive: RE: PMP> Top 25 minus 4 conditions/alerts proposal

RE: PMP> Top 25 minus 4 conditions/alerts proposal

Bob Pentecost (
Thu, 1 May 1997 13:26:12 -0600


Here are my thoughts...

> ----------
From: JK Martin[]
> Sent: Thursday, May 01, 1997 7:11 AM
> To:
> Cc:
> Subject: RE: PMP> Top 25 minus 4 conditions/alerts proposal
> Bob,
> Thanks for following up on this topic. You know, though, after reading
> your proposed text, it suddenly hit me that we may not have been properly
> analyzing the scenario in the first place.
> A quick review of the basic scenario for those not in the PMP telecon
> during which this new topic was first discussed:
> Some printers can be configured such that a certain condition
> normally considered as a "warning" (such as "toner low") can
> be configured so as to stop the printer altogether, that is,
> the event results in a critical condition, not a warning.


> Now (assuming the above picture is correct), if we step back back
> and look at the words, in essence what we have is the interesting
> situation where the printer can actually *map* a warning condition
> to a critical condition.

Actually, we have a situation where the printer has been told "stop
printing when the toner goes low because the user doesn't want to take a
chance on running out of toner." If the printer truly mapped the toner low
to a critical alert, it would never print with a low toner condition.

> As such, for this scenario, a "toner low" condition is not at all
> a non-critical (ie, warning) condition, but rather a very real
> critical condition. There is nothing in the alert code tagged for
> "toner low" that implies it is implicitly a non-critical alert, right?

Toner low is implicitly a non-critical alert because technically, the
printer can still print with no degradation.

> If this is indeed true, then we don't have to worry about muddying up
> the Top 25 Conditions table with a new situation in which a non-critical
> alert is treated in some way as a critical alert.

We aren't muddying up the table. We are just explaining a case where a
non-critical condition can cause a secondary critical condition. When the
critical condition is fixed (the printer is put online), the original
non-critical condition (toner low) remains.
> Basic premise for everyone to agree upon (and maybe a useful bit of
> clarifying text for the new Printer MIB draft):
> The printer (and only the printer) decides which alert codes are
> critical versus non-critical.

I can agree to the above.

> Does everyone agree with this? If so, then (following Bob's text) when
> the user "continues" the printer (ie, acknowledges the warning
> then shouldn't the printer remove *both* the Offline and critical alert
> (describing the toner low condition), and add a new non-critical alert
> to say that the condition still remains (but is no longer critical)?

If the printer does this, then it appears as if the toner low condition was
fixed and then occurred again, when in reality the toner situation hasn't
changed. Also, this causes the management application to handle yet another
alert (three instead of two).

> Comments?

Just the above.

Bob Pentecost

> ...jay
> ----------------------------------------------------------------------
> -- JK Martin | Email: --
> -- Underscore, Inc. | Voice: (603) 889-7000 --
> -- 41C Sagamore Park Road | Fax: (603) 889-2699 --
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> ----------------------------------------------------------------------
> ----- Begin Included Message -----
> >From Thu May 1 12:45 EDT 1997
> From: Bob Pentecost <>
> To: "" <>, "'Chuck Adams'" <adamsc@pogo.WV.TEK.COM>
> Subject: RE: PMP> Top 25 minus 4 conditions/alerts proposal
> Date: Thu, 1 May 1997 10:43:06 -0600
> Encoding: 39 TEXT
> During the Tuesday phone conference, I offered some wording about a
> particular alert condition that is non-critical yet the printer stops due
> to an option being set in the printer. Here's the wording which can be
> added to Chuck's table if desired.
> "When a non-critical condition occurs, the printer may choose to stop
> printing by going offline (e.g., when a toner low condition occurs, the
> printer might stop to notify the user); in which case there would be two
> alerts entered into the alert table, one for the error condition and one
> for the offline condition. The offline condition is considered to be the
> critical alert that is stopping printing. Putting the printer online
> without fixing the error condition causes the offline alert to be removed
> from the table, but the non-critical alert remains in the table until the
> error condition is fixed."
> Bob
> ----------
> From: Chuck Adams[SMTP:adamsc@pogo.WV.TEK.COM]
> Sent: Thursday, May 01, 1997 9:33 AM
> To:
> Subject: PMP> Top 25 minus 4 conditions/alerts proposal
> Folks,
> I have posted the proposed Appendix wording for the
> the Top 25 minus 4 alerts document to the ftp site. See:
> I believe this reflects all the changes requested
> in the Wednesday conference call.
> Chuck Adams
> Tektronix, Inc.
> ----- End Included Message -----