PWG-ANNOUNCE> May Meeting Information

PWG-ANNOUNCE> May Meeting Information

PWG-ANNOUNCE> May Meeting Information

PJohansson at aol.com PJohansson at aol.com
Mon Apr 5 17:37:12 EDT 1999


In a message dated 99-04-05 15:45:12 EDT, don at lexmark.com writes:

<<Reservation: 800-228-9290
Hewlett-Packard rate 169.00 / night>>

I was unable to make a reservation either by calling the 800 number or 
long-distance direct to the hotel. The staff at the hotel was singularly 
unhelpful and told me I couldn't book directly with them,

I think the PWG should revisit its policy of providing all of its business to 
Marriott on an exclusive basis. As far as I understand it, this is so some 
participants can amass "frequent stay" bonuses with a single vendor. I have 
not been impressed with Marriott service, particularly their unwillingness to 
accommodate special needs of the PWG. Additionally, difficulties making 
reservations with Marriott are not an isolated occurrence.

I think meeting hotels should be picked on a rational, business-like basis 
that includes price and service as key determinants in their selection. I 
don't think it is wise to blindly give all of the PWG business to one vendor 
without investigating other possibilities.

Peter Johansson

Congruent Software, Inc.
98 Colorado Avenue
Berkeley, CA  94707

(510) 527-3926
(510) 527-3856 FAX

pjohansson at aol.com




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