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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> <HTML> <HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7652.24"> <TITLE>When are counters reset, if ever?</TITLE> </HEAD> <BODY>  General question for WIMS people.  A question has arisen in the PDM (projector mgt) group that I would like to hear opinions on.  Question: When, if ever, are counters such as prtMarkerLifeCount and prtAlertAllEvents reset?  It has been proposed that similar counters in projectors and displays should be reset if the entire device is reset to factory defaults, such as might happen when a printer is redeployed; or when a service person decides that they ought to be reset.  These suggestions are not exactly the same as the distinctions made in the Counter spec.  Personally, I think any such counters should be implemented with lifetime persistence.  It's an odometer; turning it backwards is at least nonsense if not fraud.  But I don't know what various existing devices might do, or what best current practice is, so that would be interesting to know, too.  Opinions, please.  Q: When should such so-called "life counters" be set to zero? A.  Never. B.  When the device is reset to factory defaults. C.  When an authorized service person says so. D.  When someone replaces the controller board. E.  Other (please specify) _________________ Thanks very much for your time and thoughtful answers.  rick ---------------------- Richard_Landau(at)dell(dot)com, Stds & System Mgt Architecture, CTO Office +1-512-728-9023, One Dell Way, RR5-3, MS RR5-09, Round Rock, TX 78682 </BODY> </HTML>